Your privacy is important to us, so “Doup”, a Maltese company, has created the following Privacy Policy (“Policy”) to let you know what information we collect when you contact us or visit our website https://mydoup.com/ (“Site”), why we collect it and how we use it.
The terms “You”, “Your”, “Yours” and “User” refer to the entity / person / organisation using our Site. When this Policy mentions “we”, “us”, and “our” it refers to “Doup”, Company Number: C 108561; Registered Address: Susan Court A, Triq L Abate Rigord, Ta’xbiex.
This Privacy Policy is governed by our Terms and Conditions.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at [email protected].
In the event this Policy is translated into other languages and if there are differences between the English version and such translation, the English version shall prevail, unless otherwise provided.
We collect the information You provide to us, and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.
When you use our Site or contact us directly, we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.
This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.
This information is used only with your consent (provided on the cookie banner):
We process your information adhering to the general data processing principles.
We may use the information we collect through our Site for several reasons, including to:
Identify you,
Create your account(s),
Create trusted environment,
Create statistics and analyse market,
Stay connected,
Customise our marketing,
Send billing information to you,
Manage your orders,
Contact you and respond to enquiries,
Improve our services and fix issues,
Ensure data security and prevent fraud,
Comply with applicable laws,
Request feedback from you,
Post your testimonials,
Provide customer support,
Give you a job offer.
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.
This information is used only with your consent.
In case you consent, we may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalised taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.
If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by following the instructions to unsubscribe in the received email.
We may share your information with third parties that we use to provide and support our Services:
Accounting service providers. We will share financial data with our accounting company for the accounting purposes.
Payment service providers. We will share service data with our payment services providers only to the extent necessary for the purposes of processing your payments, transferring funds, and dealing with complaints and queries relating to such payments and transfers.
Card manufacturing providers. We will share the card related information with printing, labelling and related services companies (where it is necessary).
Delivery or post service providers. We will share your contact information with delivery company for the package delivery.
Hosting provider. We are using hosting services, for the database and card information storage, also for backup and data storage.
Retargeting platform.. We will share your email for email delivery services.
Other service providers. Insofar as it is reasonably necessary to provide specific services (including, providers of servers and maintenance thereof, email service providers, service providers used for data analysis or marketing, customer satisfaction surveys or market research). We take all the necessary measures to ensure that such subcontractors would implement proper organisational and technical measures to ensure security and privacy of your personal data.
We may also disclose your information to third parties:
where it is required by law or regulatory requirement, court order or other judicial authorization;
in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganisation of a business;
to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services; and
to protect the vital interests of an individual.
Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.
Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.
Cookies we use on our Site:
You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the websitehttp://www.allaboutcookies.org/.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
This site and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Site or Services.
We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related to sexual orientation.
Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.
To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. All payment data is stored by Stripe You may find their privacy policy link(s) here: https://stripe.com/en-gb-lt/privacy.
Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
In any case it shall be kept for no longer than:
account data will be retained for no longer than 5 (five) years following your last update on the account;
service data will be retained for no longer than 5 (five) years following the end of provision of services;
messaging data will be retained for no longer than 2 (two) years following the provision of consent or, in case, the messaging data is being sent to the present clients in order to maintain and improve customer relations, for no longer than 2 (two) years following the end of provision of the respective services, unless you respectively withdraw your consent earlier or object to such processing;
correspondence data will be retained for no longer than 6 (six) months following the end of
such communication;
job applications will be retained for 6 months after the job position is closed, unless you give us consent for longer retention.
If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Account. Please note that even after deletion of your account we may keep some of your information for tax, legal reporting, and auditing obligations.
We have implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm and set strong passwords for your User Account. Please do not disclose or share Your password.
By providing our services we will create the business card with integrated NFC technology, a QR code and a platform that allows you to edit the contents of your business card. The content of the business card can be accessed by the third party by touching the business card (in any form) with the mobile phone. It is your responsibility to keep the business card safe to avoid sharing of the information with the third parties you are not willing to share.
In case you lost the business card (in any form) or need to suspend your account for any other reason, please contact us for assistance
If you have any questions regarding the security of our Site or Services, you are welcome to contact us at[email protected].
You are entitled to a range of rights regarding the protection of your personal information. Those rights are
The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us using the contact details provided below.
The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.
The right to delete your account. In the app, users can click - Settings, Delete Account, which will redirect them to user deletion page in which they are able to delete their account. On the website users can do so by going into Settings, Delete Account which will redirect them to user deletion page in which they are able to delete their account.
When you object to processing of personal information when processing is carried out based on legitimate interest, we will carefully consider such a request, which may result in your Account closure or deactivation.
Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.
Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 15. Continued use of this Site implies acceptance of the revised Policy.
If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at the details as indicated above.
Last revised: 09/10/2024
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